Thank you for your support and understanding during what has been a stressful and challenging time for both patients and staff. We know that this has been frustrating for some.
Unfortunately, our staff are experiencing abusive phone calls. Please treat them in the same way as you would wish to be treated. Our staff are dedicated to helping you as best as they can.
We do not tolerate any abuse of our staff. Abusive patients will receive a warning and face removal from the practice list.
Medical care: not COVID related
During the COVID outbreak Braesview Medical Group is open.
Please contact us if you have concerns about new symptoms or a change in your condition.
We are triaging all requests for medical help, that means a Nurse or GP will call you on the phone, however please note you can make a telephone appointment with our Mental Health Nurse and Physio directly through our reception staff on the phone.
We will advise you if need to attend the surgery.
We have taken steps to minimise the risk to patients attending the surgery.
Please continue to practice social distancing and hand washing.
All staff at Braesview wish you and your family well at this difficult time.
COVID 19 - IMPORTANT
If you develop a new continuous cough or fever or loss of / change in sense of smell or taste DO NOT ENTER THE HEALTH CENTRE. You must get a COVID test and self isolate until you have the results. If the result is positive you must self isolate for 10 days from the start of your symptoms.
If you become very unwell please contact NHS 24 111. NHS 24 is now triaging all patients with COVID related concerns.
Visit www.nhsinform.scot for more information including advice on testing.
Changes to Access as a result of COVID-19
This GP Practice is currently restricting access for the safety of all patients and staff.
Please try to avoid coming to the practice where possible.
All patients will still have access to the care they require.
We have set up a new temporary phone line to the practice. You can contact the practice on 01324 715540 or 01324 722458.
Prescriptions
Our community pharmacy colleagues have been under great pressure and are working very hard at this challenging time. Please use the online ordering where at all possible, and leave 7 days for repeat prescriptions to be filled.
We have set up a new email address for prescriptions requests only:
fv.braesviewscripts@nhs.scot
If you need to hand in a prescription, each of the 3 practices in the Health Centre will have a box at the front door for you to leave this. Samples can be left there too.