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Receptionist ask for reasons for appointments because

Essentially, our reception team ask for the reason why you need specific appointments for the following reasons:

To make sure you get the right appointment with the right person at the right time.

To make sure you get the correct length of appointment for your requirements.

To make sure you get the correct clinician.

Most of all, the receptionists are doing exactly as they are instructed to do by the GP Partners.  The receptionists ask you for information about your appointment as they are told to do so - not because they're being "nosy"!  Please help them to help you by giving them the information they request.

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Kay Kennedy Counselling Service