Feedback & Complaints


Our staff are here to help you and our aim is to provide the best service. The doctors and the practice manager will always be happy to receive written or verbal comments on ways to help us achieve this standard.

If you have any complaints or concerns about the service you have received from the doctors or staff, you are entitled to ask for an explanation. We hope that most problems can be sorted out simply and quickly, by speaking to the person concerned.

We operate an in-house complaints procedure to deal with your complaints. Any complaints will be dealt with in the strictest confidentiality as soon as possible.

If you wish to submit a complaint in writing please address it to:

Elaine Shannon - Practice Manager

Braesview Medical Group

Polmont FK2 0XF